When do I pay, and can I get my money back?

When you claim your pharmacy, your first payment is reserved on your card but not taken. We take it only when we approve your claim; if we can't, the hold is released and you pay nothing. Once you're live, you have a 14-day money-back guarantee: cancel within 14 days for a full refund.

Do Growth and campaigns cost extra?

No. Growth, email and text campaigns, deposits and pre-booking questions are included in every plan. Texts are the only thing you pay for as you use them.

How much do text messages cost?

Texts are pay as you go on every plan: 500 texts for £30, 2,000 for £100 and 5,000 for £225, plus VAT. That's 6p to 4.5p a text. One credit is one text of up to 160 characters, and credits never expire. Texts show your pharmacy's name as the sender.

Do you take a commission on bookings?

No. You pay one monthly price, however many bookings you take, including bookings from your campaigns. Patients pay your normal price and never a booking fee, and NHS services stay free for them.

What does taking payments online cost?

Payments go through Stripe directly into your pharmacy's own Stripe account, with Stripe's normal card fee. Pharmivo adds nothing on top. You can also let patients pay at the pharmacy.

What if I have more branches than my plan includes?

Each extra branch is £35 a month, from when it goes live. Or choose a plan that includes more: Pro includes 3 branches and Group 10. With 20 or more branches, talk to us about Enterprise.

What if my team outgrows my plan?

Starter includes 5 staff accounts and Pro 20. Add more at £8 each a month from Plan and billing. Group has unlimited staff.

Yes. Annual costs ten months' price for twelve, so two months are free. You can switch between monthly and annual at any time.

We have 20 or more branches. What does it cost?

Contact us and we'll agree a price for your group, with everything in Group and dedicated support.

Are prices shown with VAT?

No, prices exclude VAT. VAT is added where it applies and shows on your invoices.

Pricing

Simple pricing, no commission

Choose the plan that fits: each includes branches and staff, and you can add more as you grow. Growth, campaigns, deposits and booking questions come with every plan. No commission on bookings, so there's no reason to charge patients more online than in the shop.

Starter
£79a monthor £790 billed yearly
One independent pharmacy getting started with online booking.
- 1 branch included, then £35 a month each
- 5 staff included, then £8 a month each
- Patient booking portal, QR code and link
- NHS and private services, online payments
- Calendar, availability and email reminders
- Growth: empty slots, patients due again and targets
- Email and text campaigns to opted-in patients
- Deposits and pre-booking questions
- Text messages, pay as you go
- Custom branding
- Standard support
- Custom domain (£15 a month)Coming soon
- Basic analytics
Claim your pharmacyCharged once approved · 14-day money-back guarantee
ProMost popular
£149a monthor £1,490 billed yearly
Busy pharmacies and small groups, with a bigger team.
- 3 branches included, then £35 a month each
- 20 staff included, then £8 a month each
- Patient booking portal, QR code and link
- NHS and private services, online payments
- Calendar, availability and email reminders
- Growth: empty slots, patients due again and targets
- Email and text campaigns to opted-in patients
- Deposits and pre-booking questions
- Text messages, pay as you go
- Custom branding
- Standard support
- Custom domainComing soon
- Advanced analytics
- Multi-branch dashboard
Claim your pharmacyCharged once approved · 14-day money-back guarantee
Group
£349a monthor £3,490 billed yearly
Pharmacy groups, with unlimited staff and priority support.
- 10 branches included, then £35 a month each
- Unlimited staff
- Patient booking portal, QR code and link
- NHS and private services, online payments
- Calendar, availability and email reminders
- Growth: empty slots, patients due again and targets
- Email and text campaigns to opted-in patients
- Deposits and pre-booking questions
- Text messages, pay as you go
- Custom branding
- Priority support
- Custom domainComing soon
- Advanced analytics
- Multi-branch dashboard
- Group reporting and central branch controlsComing soon
Claim your pharmacyCharged once approved · 14-day money-back guarantee
Enterprise
Custom
For groups of 20 or more branches.
- 20+ branches
- Unlimited staff
- Everything in Group
- Dedicated support
Contact usWe'll agree a price for your group

Prices exclude VAT. Extra branches are £35 a month each; extra staff on Starter and Pro £8 a month each.

No commission on bookings
14-day money-back guarantee
Charged only once we approve your pharmacy
Monthly, or 2 months free yearly

Compare

Compare plans

Every plan has the full booking system and Growth. Bigger plans include more branches, staff and support.

Feature	Starter£79 a month	Pro£149 a month	Group£349 a month	EnterpriseCustom
Monthly price	£79	£149	£349	Custom
Annual price	£790 a year	£1,490 a year	£3,490 a year	Custom
Branches included	1	3	10	20+
Staff included	5	20	Unlimited	Unlimited
Patient booking portal	Included	Included	Included	Included
QR code and booking link	Included	Included	Included	Included
NHS and private services	Included	Included	Included	Included
Online payments	Included	Included	Included	Included
Calendar and availability	Included	Included	Included	Included
Email reminders	Included	Included	Included	Included
Growth opportunities and targets	Included	Included	Included	Included
Email and text campaigns	Included	Included	Included	Included
Campaign results: bookings and £ booked	Included	Included	Included	Included
Deposits on private services	Included	Included	Included	Included
Pre-booking questions	Included	Included	Included	Included
Text messages	Pay as you go	Pay as you go	Pay as you go	Pay as you go
Custom branding	Included	Included	Included	Included
Basic analytics	Included	Included	Included	Included
Advanced analytics	Not included	Included	Included	Included
Custom domainComing soon	+£15 a month	Included	Included	Included
Multi-branch dashboard	Not included	Included	Included	Included
Group-level reportingComing soon	Not included	Not included	Included	Included
Centralised branch controlsComing soon	Not included	Not included	Included	Included
Support	Standard	Standard	Priority	Dedicated
Extra branch	+£35 a month	+£35 a month	+£35 a month	Custom
Extra staff	+£8 a month	+£8 a month	Included	Included

Every plan

Included on every plan

No add-ons needed. Every pharmacy gets the whole booking system, Growth and campaigns from day one.

Your own booking pageIn your pharmacy's name, showing your services, prices and free times.
QR code and booking linkFor the counter, your window, your website and social media.
NHS and private servicesNHS services free to eligible patients; private services at your prices.
Appointment calendarEvery branch and pharmacist in one diary, with no double-booking.
Online paymentsPaid by Stripe straight into your own account, with automatic refunds.
Email remindersA reminder 24 hours before, with a link to change the time or cancel.
GrowthEmpty slots, quiet services, targets and patients due again, with the £ brought in.
Email and text campaignsDrafted in one click, to opted-in patients only, with bookings and £ per campaign.
DepositsPart of a private service's price online, kept on a no-show.
Pre-booking questionsUp to 5 simple questions per service, shown to your pharmacist.
Basic custom brandingYour name and details on everything patients see.
UK hosting and securityData kept in London, passwordless sign-in and an audit log of every change.

Text messages

Texts, pay as you go

For text campaigns and text reminders, on any plan. Buy a bundle when you need one. Texts come from your pharmacy's name, and credits never expire.

500 texts£30plus VAT6p a text
2,000 texts£100plus VAT5p a text
5,000 texts£225plus VAT4.5p a text

One credit is one text of up to 160 characters. Emails cost nothing extra.

Questions

Pricing questions

When you claim your pharmacy, your first payment is reserved on your card but not taken. We take it only when we approve your claim; if we can't, the hold is released and you pay nothing. Once you're live, you have a 14-day money-back guarantee: cancel within 14 days for a full refund.
No. Growth, email and text campaigns, deposits and pre-booking questions are included in every plan. Texts are the only thing you pay for as you use them.
Texts are pay as you go on every plan: 500 texts for £30, 2,000 for £100 and 5,000 for £225, plus VAT. That's 6p to 4.5p a text. One credit is one text of up to 160 characters, and credits never expire. Texts show your pharmacy's name as the sender.
No. You pay one monthly price, however many bookings you take, including bookings from your campaigns. Patients pay your normal price and never a booking fee, and NHS services stay free for them.
Payments go through Stripe directly into your pharmacy's own Stripe account, with Stripe's normal card fee. Pharmivo adds nothing on top. You can also let patients pay at the pharmacy.
Each extra branch is £35 a month, from when it goes live. Or choose a plan that includes more: Pro includes 3 branches and Group 10. With 20 or more branches, talk to us about Enterprise.
Starter includes 5 staff accounts and Pro 20. Add more at £8 each a month from Plan and billing. Group has unlimited staff.
Yes. Annual costs ten months' price for twelve, so two months are free. You can switch between monthly and annual at any time.
Contact us and we'll agree a price for your group, with everything in Group and dedicated support.
No, prices exclude VAT. VAT is added where it applies and shows on your invoices.

See all questions

Get your pharmacy's booking page

Find your pharmacy in the NHS list, confirm your GPhC details and create your account. No password, nothing taken until we approve you, and a 14-day money-back guarantee.

Claim your pharmacy